Knowledge Bank

Back

Retail Experiences of the Future – SAP

SAP

This infographic identifies five key trends that will impact and define global retail into 2022 and beyond. We then outline the four pillars of best practices that will underpin those trends and lead retailers to meet – and hopefully exceed – future customer expectations. We would like to thank the following executives for their kind participation:

  • Lauren Cody, Leader from the Quick Service Restaurant industry (BK, McDonald’s, Panera)
  • Graham Johnston, Head of Omnichannel Customer Services, ASDA
  • Siti Astrid Kusumawardhani, VP Public Affairs, GoTo Group
  • David Lloyd, General Manager UK, Netherlands and Nordics, Alibaba
  • Will Lockie, Head of Digital, Georg Jensen
  • Ruby Ma, Board Member, Mobius China
  • Peter Markey, CMO, Boots
  • Anand Narang, VP Marketing and Customer Experience, Bata India Limited
  • Dan Rubel, Brand and Marketing Director, Currys

*We would like to communicate with you regarding the products and services of our Marketing & Creative brands, that may be of interest to you. As well as Marketing Week, these brands include Creative Review, Design Week and the Festival of Marketing. If you do NOT want to receive these marketing communications, please email preferences@centaurmedia.com. You can update your details and marketing preferences at any time by visiting your My Account page. 

  • Information about how we use your data.

    For details of we use the information you provide to us, please see our privacy policy

    Information about how we may share your data with the sponsor of this content. This content is being provided to you on behalf of our sponsor. By clicking 'Submit', we may make available your name, job title, company and email address to this sponsor. It is in our and our sponsors' legitimate business interests to share this data with the sponsor: it allows us to attract the most appropriate sponsor for the content and to facilitate business-to-business communication between our sponsor and you. Our sponsor may contact you about their products and services.

    Alternative means of accessing this content. If you would prefer not to have your data shared with our sponsor, please send a stamped addressed envelope to Marketing Week – Client Services, Floor M, 10 York Road, London SE1 7ND and we will send you a copy of the content. In this case we may still let the sponsor know what company you are from, but we will not provide your personal details.