Secret Marketer: Brands need to adopt the mentality of a disruptor in order to keep their business fresh
David CoveneyBusinesses are constantly open to the threat of disruption so rather than wait to be disrupted, why not do it yourself?
Businesses are constantly open to the threat of disruption so rather than wait to be disrupted, why not do it yourself?
Brands need to keep customer relationships real with direct communication; it’s the golden route to word-of-mouth marketing.
Doing the simple things well and creating value for customers is often better than notions of world-beating creativity, innovation and mega-budgets.
The tools and channels of marketing change, but the basic marketing processes have to remain the same.
Consumers are not lying awake at night thinking about your brand. All customers want is for a brand to deliver on its promise.
Marketers need to understand how to piece together products, platforms, solutions and suites but not everyone in marketing needs to be a technologist.
The Secret Marketer had a well-earned rest last week – on the ski slopes of Austria – but like most of you, I’m sure, my mind never shuts down.
When I was a teenager, I used to write a diary. Not the three lines every other week variety, but the Samuel Pepys sort. It got so serious that I was spending four hours a day capturing on paper the 12 to 14 hours of my life while I was awake.
For many marketers, this is a busy and frustrating time of year. It’s particularly so for those who follow the tax man’s view on when new year’s day falls: 1 April is our official start to the year as we seek to devise, submit and defend our annual marketing plans and budgets.
Packaging is one of the most overlooked Ps in marketing and many brands are missing out because of poor design.
One consequence of being called ‘CMO’ is that you get approached from all parts of the industry, asking for your opinion.
As we get settled into the new year, several people have been asking me about resolutions and predictions for 2016. Although I have never been particularly good at either – a bit like tipping gee-gees at the racecourse – I will put my neck out and forecast that 2016 could be the end of the office as we know it.
As retailers announce their Christmas trading figures, it is interesting to note that those that did well credit their success to online sales almost without exception. In contrast, those that underwhelmed the markets blame digital competitors and their own inability to respond quickly.
The surge towards marketing automation and programmatic is eradicating our ability to use intuition.
As the year’s end fast approaches, the inbox fills up with emails from venues suggesting that your staff Christmas party should be held at their unique establishment, and you have the usual team discussion about which poor soul will be in the office over the festive period (usually yours truly).